European Union Online Dispute Resolution

The ODR Platform It will open in a new window. (Online Dispute Resolution) is an online tool developed by the European Commission for the resolution of online disputes and whose purpose is to help consumers and merchants to solve disputes related to purchases of products and services contracted online.

Here is the link to it:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES